To review your case, we require the following:
A decision by a social media platform that affects you, such as the removal of a post, suspension of your account, or a decision not to remove reported content.
Key details, such as the platform’s notification of that decision, a specific case ID (if available), any relevant information and context to fully understand the case.
Scenario 1: Action Taken Against You
If the platform has taken action against you, such as removing a post, we will evaluate whether this decision was legally justified.
Scenario 2: No Action Taken After a Report
If you reported content and the platform informed you that it will leave the content on the platform, we will examine whether the platform was obligated to act.
Your case can be submitted easily and securely via our online form. Please provide the following:
Details about the platform and the case.
Relevant files (e.g., screenshots, platform notifications).
Your contact details.
Once your case is submitted, you will receive a confirmation. We organize the information and prepare it for review in compliance with our Privacy Policies and the GDPR.
Our preliminary review combines technology with legal expertise:
Technical Assistance: Our systems structure your input and ensure all necessary data is available. Missing information will be requested.
Human Oversight: Every case is reviewed by a qualified lawyer who assesses the relevance of the information and jurisdiction according to our procedural rules. At this stage, we also determine whether we have jurisdiction over your case.
Jurisdiction Check: For example, we verify whether the case involves an issue under Europe Law. More details about our scope of review can be found here
After completing the preliminary review, we initiate the procedure with the involved social media platform. We request the necessary data for the decision and ask for a statement.
If the platform provides a substantive response regarding the procedure, we will forward the corresponding reply to you. Thus, we ensure that both parties are granted the right to be heard. The deadline is 7 days in each case and can be extended by up to 14 days.
At the end of our review, you will receive a detailed, legally reasoned decision:
For actions taken: We make decisions on complaints from individuals whose content has been removed or moderated by social media platforms.
For decision to leave reported content on the platform: We evaluate whether the platform was obliged to act.
Although the decision is not binding, platforms are required to cooperate and thoroughly assess whether there is any valid reason not to implement it. Because the decisions of User Rights are well reasoned, platforms are likely to implement them.
At the conclusion of our review, you will receive a detailed, legally justified decision:
For Actions: We decide on complaints from individuals whose social media posts have been deleted or moderated.
For Inaction: We assess whether the platform should have taken action.
The decision is not binding. However, platforms are required to cooperate with us and thoroughly evaluate whether there are grounds for not implementing the decision.
Dispute Resolution: A fair and lawful process developed for both parties.
Expertise: Legal decisions are made exclusively by qualified legal professionals.
Efficiency: Technical support ensures efficient and precise case handling.
Independence: Our dispute settlement body is independent and impartial, funded solely through the fees we charge.
Transparency: Every decision is clearly documented and easy to understand.
Our approach provides a fast and thorough process to give you the best possible support.
Frequently Asked Questions:
These documents, together with your explanation and contextual information, serve as the evidence our legal reviewers will consider (alongside the platform’s submission) to issue a non-binding decision.
User Rights does not charge any fees to individuals or organisations who bring a dispute.
Our dispute-settlement procedure is free of charge for users and organisations. The costs are covered by the social-media or online platform involved in the dispute.
We apply a graduated fee structure internally, based on the complexity of the case. These fees are paid by the social media platform – not by you.
You will receive email updates at each step of the process.
It depends on why the social-media platform took action against you, or why you reported content.
Please note that User Rights is not authorised to review all community standards of social-media platforms or all legal provisions. You can find an overview of the community standards and legal provisions that User Rights can review here.
For these platforms, we will review your case:
