Disagree with a social media platform's decision? You have the right to an independent review, free of charge. The Digital Services Act (DSA) gives users located in the European Union the right to challenge platform decisions through a certified dispute settlement body. User Rights is officially certified for this role by the German Digital Services Coordinator (Bundesnetzagentur). Our process is transparent and every case is assessed individually by our team of qualified legal professionals.
The entire process is free of charge. To review your case, we need the following information and documents:
➜ Please note that not all cases fall within our scope. Check what we can't review before submitting your case.
For these platforms, we will review your case
Your case can be submitted easily and securely via our online form. Please consult our guides beforehand and provide the following:
Once your case is submitted, you will receive a confirmation via email. All further updates throughout the process will also be sent to you by email, so please make sure you have entered a valid email address that you can access. If you do not see our emails in your inbox, please check your spam or junk folder.
1. Admissibility Check We verify that your case meets the basic requirements for review:
2. Completeness Check
We make sure your submission includes everything we need to process your case. If something is missing, such as a supporting document, an identity document, or a power of attorney, we will contact you by email and let you know what to provide.
Once your case passes the preliminary review, we formally contact the platform through a dedicated legal channel reserved for certified dispute settlement bodies under the Digital Services Act.
This gives the platform the opportunity to:
If the platform submits a response, we share it with you, so both sides are heard before our trained legal professionals begin their assessment.
The platform has 7 days to respond, with a possible extension of up to 14 days.
Please note: While platforms are required to respond within 21 days under the Digital Services Act, some platforms do not always meet this deadline. If this happens, we will continue to follow up with the platform and keep you informed of any updates.
Our trained legal professionals conduct a thorough review based on everything submitted, your account of events, any supporting documents you provided, and the platform's own statement.
What we examine depends on your case:
User Rights can only review certain community standards and legal provisions. You can find the full overview here.
Once our team of trained legal professionals have reached a verdict, we notify both you and the platform of the outcome. Wondering what to expect? See examples of real decisions we've issued.
Our decisions are not legally binding, but platforms are not free to simply ignore them. Under the Digital Services Act, they are required to genuinely consider the outcome and, if they choose not to implement it, explain why.
After receiving our decision, the platform has 7 days to tell us whether it has implemented our recommendation or decided not to, and if so, why.
If our decision did not go in your favour, or if the platform has chosen not to implement it, you can still use our detailed decision document to pursue the following options:
Our approach provides a fast and thorough process to give you the best possible support.
These documents, together with your explanation and contextual information, serve as the evidence our legal reviewers will consider (alongside the platform’s submission) to issue a non-binding decision.
User Rights does not charge any fees to individuals or organisations who bring a dispute.
Our dispute-settlement procedure is free of charge for users and organisations. The costs are covered by the social-media or online platform involved in the dispute.
We apply a graduated fee structure internally, based on the complexity of the case. These fees are paid by the social media platform – not by you.
You will receive email updates at each step of the process.
It depends on why the social-media platform took action against you, or why you reported content.
Please note that User Rights is not authorised to review all community standards of social-media platforms or all legal provisions. You can find an overview of the community standards and legal provisions that User Rights can review here.
For these platforms, we will review your case:
