Graphic and Violent Content on Social Media – Know Your Rights
Graphic and violent content is one of the most heavily moderated categories on social media and one of the most prone to error. Platforms remove genuine war reporting, human rights documentation and medical imagery under automated policies that cannot distinguish context. At the same time, gratuitous violence, torture footage and content that glorifies harm often remains online despite repeated reports. If you are on either side of this problem, you have rights under the Digital Services Act (DSA).
Since the Digital Services Act (DSA) came into force, users can challenge unfair moderation decisions through a certified out-of-court dispute settlement body. User Rights is the first such body certified under Article 21 DSA in Europe for social media platforms, certified by the German Federal Network Agency (Bundesnetzagentur). The procedure is free of charge for users. The platform bears the costs. You do not need to complete the platform's internal complaint procedure before turning to User Rights. All we require is proof that you submitted a report or filed an internal appeal through the platform's complaint mechanism. Cases are currently reviewed for Instagram, Facebook, TikTok, X, YouTube, LinkedIn, Snapchat, and Pinterest. Our assessments are based on platform policies and, where relevant, EU law as well as national law, including German and Italian law in applicable cases.